Privacy Policy

Introduction

We are Harmony at Home Limited trading as Frankie Gray Academy, a company registered in England with the company number: 07351678

We are a training provider.

Our Address: Town Place Farm, Sloop Lane, Haywards Heath, West Sussex, RH17 7NP

Email Address: privacy@harmonyathome.co.uk

We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). GDPR requires Harmony at Home as data controllers to document the lawful bases we rely on for processing this information. It also gives you rights over how your data is processed.

This privacy policy documents the data we collect, why and how we process it, and rights you have under data protection law.

Data controller

The Data Protection Officer – Harmony at Home Limited, Units 2&3 Town Place Farm, Sloop Lane, Haywards Heath, West Sussex, RH17 7NP.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Client registrations
• Candidate work seeker registrations
• Submission of candidate references
• Contacting us for information on our services
• Job applications
• Purchasing products
• Training courses

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• To verify your identity for security purposes
• To provide you with our recruitment services
• To search and identify suitable job roles

We have a legal obligation to screen and process candidates for the protection and safety of children in childcare roles

Your consent

You are able to remove your consent at any time.

You can do this by contacting:

The Data Protection Officer – Harmony at Home Limited, Units 2&3 Town Place Farm, Sloop Lane, Haywards Heath, West Sussex, RH17 7NP. privacy@harmonyathome.co.uk

How we store your personal information

We store data in a secure private ISO27001:2013 certified UK data centre, we use SSL encryption and enterprise level security features to transmit and store data securely.

Use of information we collect through automated systems when you visit our website

We keep personal information such as name, address, and all specific personal details for the legitimate interest in providing our products.

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider, and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.

We provide more information about the cookies we use in our cookie policy: https://www.harmonyathome.co.uk/cookie-policy

Data collected by third parties on our behalf

20i Ltd Hosting (a registered company in England & Wales number 09775671). 20i Ltd logs all requests to determine the causes of reported faults and to detect and block suspicious traffic. The log records the time of the request, your IP address, the requested resource, the referring site (if specified by your browser), and your browser’s user agent string (which will usually include the name and version of your browser and operating system). Log files are deleted after ninety days.

Lawful basis for processing: Compliance with a legal obligation

Google Analytics We use Google Analytics to track visitor interaction with our site to produce reports. Google collects details of the pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

To opt out of Google Analytics tracking on our site, see the Google Analytics section of our cookie policy. To opt out of Google Analytics tracking on all sites, use the Google Analytics Opt-out Browser Add-on.

Lawful basis for processing: We have a legitimate interest.

Google Ads We use Google Ads to track visitor interaction with our site in order to measure the success of our advertising and target it more effectively. Google collects details of the adverts with which you interact, pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

To opt out of Google Ads tracking on all sites, see Google’s Ad Settings.

Lawful basis for processing: We have a legitimate interest.

Facebook Pixel We use Facebook pixel to track visitor interaction with our site in order to measure the success of our advertising and target it more effectively. Facebook collects details of the adverts with which you interact, pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Facebook handles the data it collects, see Facebook’s privacy policy.

To opt out of Facebook pixel tracking on all sites, see Facebook’s Ad Preferences.

Lawful basis for processing: We have a legitimate interest.

Why? To allow us to analyse the effectiveness of our advertising

SendGrid emails are sent through a third party email deliverability platform

Lawful basis for processing: We have a legitimate interest.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Harmony at Home Limited, Town Place Farm, Sloop Lane, Haywards Heath, West Sussex, RH17 7NP if you wish to make a request.

How to complain

If you are not happy with our privacy policy or if have any complaint, then you should tell us by email. Our address is privacy@harmonyathome.co.uk

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied with how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

All Rights Reserved, Harmony at Home Limited © 2023